Important FAQ for Existing CryptoLogic Users

We've recenlty launched our brand new sofware platform designed to bring you the absolute best in high quality online gaming. It features new games, bigger bonuses, better service options and a new cashier as well as a host other imporvements. We hope you enjoy it as much as we've enjoyed designing it for you!

We have made the process of playing the new games a seamless transition. We anticipate that you may have questions and have prepared the following sections that will answer many of your questions. Of course, if you need more information about any aspect of the new site and what it will mean to you, you can contact us at: .

Basic Changes:

My Account:

Logging into the New Software:

The New Cashier:

New Games:

System Down Time:

Basic Changes:

When will the new software arrive?

The new software will become available in between xx PM and xx AM GMT December 18. Our new site will be launched once the new software is available..

What will I need to do?

You will not need to do anything before the launch. Once the new software is available, all you'll have to do is download the new software, and log in using your new credentials. That's essentially it!

Will I need to install the new software?

Yes. To begin playing, click on any download button on the site or visit the download page. Full instructions are included on that page.

Can I download the new software??

You can download the new software by clicking on any download button on the site or visiting the download page. Full instructions are included on that page.

What should I do if I experience difficulty downloading??

If you do not see the Casino icon on your desktop, you can locate it by doing the following
- Select the Start button.
- Choose the Search option.
- Select For Files or Folders and indicate that you want to search for a Document.
- Enter the file name: setupcasino.exe and press Find or Search.
When you locate this file, double click on it to install the Casino software.
If the Search function is unable to locate the Casino file, then go to the Casino website and follow the online downloading instructions. When the necessary files are downloaded, the Casino icon appears on your desktop. We apologise for the inconvenience and hope you are now successful in downloading and opening the Casino software.

Is a Flash / No Download Version Available?

Yes, a flash version is available for those who do not wish or are unable to download the full version (Mac and Linux users). The flash version offers slightly fewer games than the downloadable version, and there is a slight difference in graphic quality between the full and the flash versions (the full, downloadable version of our Casino has superior graphics) the two are identical in every other way. You are invited to open a Casino account with our Flash version.

What are the minimum system requirements?

The following minimum system requirements are necessary to install and successfully run the Casino software on your personal computer:
- Operating System: Windows 98, ME, 2000, XP
- Processor: 300MHz Pentium II
- RAM: 128MB
- Screen Resolution: 800 by 600 pixels; 16-bit High Colour
- Available Hard Disk Space: 100 MB
A faster processor, 256 MB of RAM and True Colour screen mode is recommended for better play.

If you have any problems uploading your new software contact us at:

Do I need to make changes to the new software?

No. The new system software will not require you to alter anything on your computer.

My Account:

What will happen to my current account?

We have already migrated your account over to the new platform. To access this account, visit the My New Account Details section.

What about the balance in my current account?

If you did not request an automatic transfer or did not select to manually withdraw by Feb 15th 2009, your account will be automatically closed and any withdrawable funds returned to your account via check or other appropriate method. Please allow 1 - 3 weeks for this process to be completed.

If you have any questions contact us at:

I have more than one account - does that make a difference?

No. We have created each of your accounts on the new system. For each account, use the My New Account Details section to get the new credential information as well as request that any withdrawable funds be transferred to you new accounts.

Will I have to re-register?

No, you will still be registered.

Will I have to open a new account?

No, your old account details will be transferred to the new system. To get the new account details you need to log into the new account, visit the My New Account Details section

Will my password change?

Yes, for security reasons you password will be reset. On your first login, you can change this temporary pasword. To retrieve your temporary password, visit the New Player Information page, then enter your old account details. Your new account credentials will be displayed.

Will my user name change?

Once you receive your new account details via the New Player Information section, launch the new software, enter your new login information and select to use your old username, or choose a new one if you wish.

How will I make deposits in my new account?

To play for real money you must first download and install the Casino software from the website. Once you have successfully downloaded and installed the casino software, open the Casino by double clicking the Casino icon on your desktop or by activating the program through your Start menu. The opened Casino program prompts you to Play For Real Money or Play For Fun. Click on the Play For Real Money option and complete the following steps:

For existing customers:

• Enter your password and Username (you can retrieve this via the New Player Information section)
• Click on the Cashier and follow the prompts to make your deposit.

• Click on the Create Account button.
• Enter the required personal details.
• Select a password and the currency you wish to use in the account. A username is automatically generated and an email is automatically sent to you with important registration information.
• Make a deposit with the Casino’s Cashier to fund your account. You will be prompted to choose a method of payment from a variety of possibilities.
• After you have successfully funded your account you may then return to the casino Lobby (main screen from which all games are available), select a game and begin playing for real money.

What will happen to my Peak Rewards points?

Your Peak Rewards points will be converted to an equivalent value and credited to your new account.

What will happen to my match bonus deposits I collected in the old software?

All bonus money that has not satisfied wagering requirements will not be transferred to your new account. To enjoy the benefit of your match bonus deposits you must play through to release them before Jan 31, 2009.

Is there any risk involved with transferring to the new site?

No, there is no risk involved in the transfer of your account details or balance.

What security measures are in place to protect my account during transfer to the new site?

Please be assured that all precautionary measures are in place to ensure that your account information will be transferred between the two systems securely.

Logging into our new site

How do I log in to the new site the first time?

You will receive an email from us containing all your login details, your username and a new password. The email will also include the URL so that you can to download the new software direct if you prefer.

What if I have forgotten my user name or my password?

Start the software and click the 'forgotten password' option. You will be sent new login details via email.

How can I get help if I have any problems logging in to the new site?

The New Cashier

What are the benefits of the new cashier?

How do I use the new cashier?

• Login to your Casino Lobby
• Indicate you want to play for Real Money
• Click on the Cashier button
• Choose your preferred Deposit Method

What payment methods are available?

Transaction History

• Click the Cashier button.
• Click the Transaction History button at the bottom of the screen
• From the drop down menus select the period for which you want your Transaction History displayed:
  > Current month or Last month
  > Starting and Ending dates
• Click the View History button.

Who do I contact if I have problems with the cashier?

New Games

What New Games will be available?

All of the casino usuals are there - There will be an exciting range of new games available, including progressive games such as Megaball, Gold Rally, Diamond Valley, Jackpot Darts, Wall St. Fever, Caribbean Poker, Keno, Rollercoaster Dice, Pop Bingo, Penalty Shoot-Out, Derby Day, Mega Jacks, Silver Bullet. And look out for exciting popular slots including Alien Hunter, Dessert Treasure, Greatest Odyssey, Geisha Story and Beach Life (paid out $4 Million Jackpot in Sept).

Regretfully, some of the games you are familiar with are currently not available; including the Marvel slots. However, we are working on having these games available to you on the new platform.

Will I still be able to play for fun?

Yes. The 'Play for Fun' mode is available to allow you to familiarise yourself with our casino and to practice games as long as you wish, with no obligation to play for real.

When creating a Fun account you will be prompted to enter a valid email address. Our Casino automatically supplies you with a username and password and sends login information to your email address. For your convenience, you may click Remember Password when signing-in so your password automatically appears - your username always appears by default.

Once your account is successfully registered, it is automatically credited with USD/GBP/EURO 1,000 worth of virtual Fun money. Please note that Fun money cannot be withdrawn. Whenever you want to deposit more virtual Fun money:

• Go to our Casino Lobby.
• Press the Cashier button.
• Enter the amount you want to deposit for more Fun (up to USD/GBP/EURO 50,000).
• Press the Deposit button.

Will the monthly match deposit bonuses continue?

Yes. In fact we've added many more bonuses. For a complete listing visit the Promotions section.

Will the wagering requirements change?

Each new bonus is listed with appropriate wagering requirements. Visit the Promotions section.

Who do I contact if I have any problems with the new site?

If you experience any problems please contact our Players Help.

Will there be new players?

Yes, new players will be able to sign up.

Will players I know online still be there?

All players will be transferred to the new platform. So be sure to encourage all of you rfriends

System Down Time

How long will the system be down for?

There will be no system down time. Because we are launching the new software, and still allowing access to the the old system for a limited time thereafter, you will have access to the new software immediately. As well as the ability to play in the old system for a limited time..

How much warning will I have before the system goes offline?

The old software is available till Jan 31, 2009. However we recommend that you transfer you comp and account balance and start playing on your new account well before then.

When will the casino games stop running?

The old software is available till Jan 31, 2009. However we recommend that you transfer you comp and account balance and start playing on your new account well before then.