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FAQ's Section

We here at Omni Casino continue to pride ourselves in consistently being awarded for offering the best customer service in the industry. Our highly trained and friendly team stands ready to help, 24 hours a day, 7 days a week.

Start with our expansive FAQ section for quick answers to frequently asked questions.
If you still are in need of additional help, please don't hesitate to choose from amongst any of the methods below to contact our Customer Care Team. We welcome all of your questions, comments or suggestions.

(*In an effort to better provide service, we kindly ask that you include your Account ID and Username when contacting us)

Getting Started:

How do I start playing?
What is the difference between the Download and No Download Flash Games?
Where can I download the software?
I have downloaded the software, what do I do next?
What are the minimum system requirements to run the software?
Funding and withdrawing from your account:
How do I deposit money into my account?
How do I withdraw money from my account?

Game Fairness and Privacy:

How does Omni Casino® ensure game fairness?
How are the games tested?
How does Omni Casino® ensure privacy?

General Questions:

I forgot my password. What do I do?
What happens if my game gets disconnected while playing?
Where can I find help / game rules for the games?
Where can I view all of my wagers?
How can I ensure I get emails from Omni Casino?
Can I legally play in my state or country?















Getting Started:

How do I start playing?

To begin playing, click on any Download button on the site or visit the download section. Full instructions are included on that page.

Once completed, the software will be installed on your computer, and you can start the casino by double-clicking on the icon on your desktop or from the Start Menu.

The download version offers the full range of games with higher quality graphics and most realistic gaming experience for the PC. The games are downloaded and installed onto your PC

We also offer a No Download Flash Version. This version allows players access to the casino games from any modern browser running on Linux, Mac, Unix, PC and other platforms.

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What is the difference between the Download and No Download Flash Games?

The download version offers the full range of games with higher quality graphics and most realistic gaming experience for the PC.  The games are downloaded and installed onto your computers hard drive.

We always recommend this version for the absolute best in online excitement.

We also offer a No Download Flash Version. This version allows players access to the casino games from any modern browser running on Linux, Mac, Unix, PC and other platforms. It provides quick access as it requires minimal download/install times and is a great way to play your favorite games while on the go. To launch the No Download version, click the Flash Version button on the right of any page.

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Where can I download the software?

To begin playing, click on any download button on the site or visit the download page. Full instructions are included on that page.

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I have downloaded the software, what do I do next?

After downloading, follow the simple onscreen instructions. Keep in mind that the download is necessary only once -- after that, the program is available from your computer's Start menu and/or desktop.

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What are the minimum system requirements to run the software?

The minimum system requirements for the download software are: Windows Vista/XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space.

The No Download Flash version requires a modern browser (e.g. Internet Explorer, FireFox, Safari, Opera etc) running on a similarly equipped Mac, Linux, Unix or PC.

For optimum results, set your monitor to high color (16 bit) and 600x800 resolution.

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Funding and withdrawing from your account:

How do I deposit money into my account?

Before you begin playing for real money, you'll first need to fund your account.

Once you have successfully downloaded the software (or started the No Download Flash Version), open the casino, launch the software and open a Real Money mode account.

After you have received your username and password, you are ready to make a deposit into your account. Proceed to the cashier and select your desired deposit method. For a detailed summary of the various deposit methods, please see our Cashier section.

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How do I withdraw money from my account?

To withdraw money from your account, launch the Casino software, proceed to the Cashier section, and select Withdraw. Choose the option which best suits you.

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Game Fairness and Privacy:

How does Omni Casino® ensure game fairness?

Our developers have gone to great lengths to ensure that the software we produce is of the highest quality. 

Each game undergoes rigorous testing on the real gaming server to determine whether game rules are obeyed, payouts are calculated correctly etc. 

Then, depending on the game, between 1 and 10 million bets are made to test the fairness of the random number generator. If the frequency of winning combinations and general payouts are within expectations, the game is passed to the Quality Assurance team of engineers. They in turn ensure that the game plays to within expected quality levels. 

Only when all of these tests are passed is the game made available for use by our players. 

For more on this topic, please visit the Fair Gaming page.

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How are the games tested?

Omni Casino® software uses a random number generator to generate the sequence of numbers corresponding to card types, rolls, bars etc.

The honesty and fairness of our games is enabled by this sophisticated random number generator that yields a payout percentage (the percentage of total wins out of total bets). This percentage is audited on a monthly basis by one of the leading international accounting firms as well as the Technical Systems Testing (TST), is and displayed on this website for your review. For more on this topic, please visit the Fair Gaming page.

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How does Omni Casino® ensure privacy?

Omni Casino® implements the most robust security measures available, including a Firewall and RSA encryption, to make sure that sensitive information remains 100% secure and private. Further, Omni Casino® does not share personally identifiable information with any third parties.

For more on this topic, please visit our Privacy Policy.

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General Questions:

I forgot my password. What do I do?

Launch the casino, and on the login screen click "Lost Password". A message will be sent to your registered email address with further instructions.

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What happens if my game gets disconnected while playing?

Omni Casino's software has built in mechanisms for handling abnormal disconnection during game play. This protects the player in the event of a disconnection.

If you get disconnected while in the middle of a game and are unable to reconnect to the Casino -- you will simply be logged out after a certain period of inactivity.

If you were playing Blackjack, Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted. If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome.

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Where can I find help / game rules for the games?

The casino software comes with a built-in Help section. While in the software, click on the help button in the casino lobby for a complete set of instructions on all of the games.

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Where can I view all of my wagers?

From within the software, visit the Game History section. It lists your gaming activity and results. If you have any further questions, please don't hesitate to contact our Customer Care team.

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How can I ensure I get emails from Omni Casino?

Some ISPs filter all incoming mail to help combat the SPAM problem. Usually they delete suspicious mail or move them to a separate folder. Unfortunately, this may result in false positives (mail being incorrectly tagged as SPAM). To ensure that email coming from Omni Casino® is delivered correctly to your Inbox, follow the instructions listed here.

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Can I legally play in my state or country?

Laws governing gambling vary from country to country and often from state to state. Consequently, it may be necessary for you to contact the appropriate authorities concerning local laws.

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